Privacy Policy

Calm Smiles Houston

Effective Date: 15th January 2026

Calm Smiles Houston ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive dental or related healthcare services at our clinic located at 14095 Northwest Fwy, Suite D, Houston, TX 77040.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

Name
Phone number
Email address
Mailing address
Date of birth
Emergency contact details

B. Health Information (Protected Health Information - PHI)

As a healthcare provider, we may collect PHI including:

Medical history
Dental records
Treatment details
Insurance information
Prescriptions
Diagnostic information
Appointment history

We handle PHI in compliance with HIPAA (Health Insurance Portability and Accountability Act).

C. Website & Technical Information

IP address
Browser type
Device information
Cookies and tracking technologies
Pages visited and interaction data

D. Payment Information

Billing address
Insurance details
Transaction records

(We do not store full credit card numbers.)

2. How We Use Your Information

We use collected information to:

Provide dental and healthcare services
Schedule and manage appointments
Maintain accurate health records
Process payments and insurance claims
Communicate with you regarding treatment or follow-ups
Improve our website and patient experience
Ensure regulatory, legal, and safety compliance
Send updates, reminders, or educational content (with your consent)

3. How We Share Your Information

We may share your information with:

A. Service Providers

Such as:

Insurance companies
Billing and payment processors
Laboratories
Referral specialists
IT service providers

B. Legal & Regulatory Authorities

We may disclose PHI to comply with:

HIPAA requirements
Court orders or subpoenas
Government audits
Public health reporting obligations

C. Business Transfers

In case of mergers, acquisitions, or transitions, information may be transferred securely.

We do NOT sell your personal or health information.

4. Data Security

We use administrative, physical, and technical safeguards to protect your information, including:

Secure patient management systems
Encrypted data storage
Access controls
Staff training on HIPAA compliance
Regular security audits

However, no transmission over the internet is 100% secure. We cannot guarantee absolute protection.

5. Your Rights (HIPAA & Privacy Rights)

You have the right to:

Access your medical records
Request corrections to your information
Request restrictions on certain disclosures
Request confidential communication channels
Obtain a list of information disclosures
Withdraw consent for certain uses
File a complaint with us or the U.S. Department of Health & Human Services (HHS)

To exercise your rights, email us at care@calmsmileshouston.com.

6. Cookies & Tracking (Website Users)

We may use cookies for:

Analytics
Site performance
Session management

You can disable cookies in your browser settings. Some website features may not function without them.

7. SMS Communications & Opt-In Data

We may send appointment reminders, service updates, promotional messages, or other communications via SMS only if you have opted in.

We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to:

Messaging platform providers
Phone carriers
Aggregators
Technology vendors assisting in the delivery of text messages

These third parties are only permitted to use your information to help deliver our messaging services and not for their own marketing or unrelated purposes.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

We provide dental services to children; however:

We collect information from minors only with parental/guardian consent.
We comply with COPPA (Children’s Online Privacy Protection Act).

10. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be posted on our website with an updated effective date.

11. Contact Us

For questions, concerns, or privacy-related requests, contact: